Solving a Printer Problem?

Unforgettable Adventures has an expensive wireless color laser printer that was set up by a member of the staff and has never worked. When the printer is turned, its lights show that it is active and not in an error condition.The printer's print server software was preconfigured for Unforgettable Adventures by the vendor. A new member of the Unforgettable Adventures staff calls you for help in getting this printer to work. What actions do you recommend?